3 simple steps to make a complaint with us

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Select complaint topic

Select the related topic
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Fill out the form

Select categories, enter details and attach document.
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Follow up

Follow up with the tracking number

Report a complaint here.

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Report a complaint is easy, just select the topic you want from the list below, then fill out the form in just 2 simple steps. We will receive your complaint.


Follow up on complaints here.

Do you following up on the issues you complained about? It is easy. Just enter your complaint code here. Convenient and fast


Privacy Policy

When using the complaint center service for online issues at 1212ETDA, your personal information may be collected for the purpose of efficient service provision. We prioritize the protection of users' personal data, hence we have established this policy and guidelines. We advise users to acknowledge and understand our policy as follows.

Number of complaints

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Number of complaints

211,579

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Online Shopping

120,916

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Illegal Website

79,495

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Inquiries and Consultation

11,168

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