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Terms and Conditions

1212ETDA (ONLINE FRAUD AND COMPLAINT CENTER)

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Definition

1212 ETDA will only provide your information as necessary and for the purpose of conducting a trip with 1212 ETDA for the purpose of contacting and taking any useful action in connection with the operation of 1212 ETDA.

The scope of operations of 1212 ETDA

1212 ETDA provides services to complainants by offering advice or consultations, as well as receiving and coordinating efforts to address complaints, covering four main groups: 1) Acts of offenses according to the Computer Crime Act, including actions related to information technology offenses. 2) Online trading. 3) Cyber threats. 4) Other related matters. In providing these services, 1212 ETDA acts as an advisor and coordinates with relevant individuals or agencies to address complaints received, through coordination efforts and providing full assistance within its operational scope, including any additional advice or recommendations.

1212 ETDA can assist complainants

1212 ETDA is pleased to provide assistance to the fullest extent possible within its operational scope, including: 1) Providing information, advice, or recommendations regarding issues arising from online purchases within its operational scope. 2) Coordinating with relevant individuals or agencies, such as website owners, to assist in resolving complaints or issues raised within its operational scope. 3) Providing guidance on contacting relevant agencies within its operational scope.

When you need assistance from 1212 ETDA, what should you do?

Complainants can fill out the form provided by 1212 ETDA, ensuring that necessary information is provided for processing, such as: Personal information including name, surname, address, and contact phone number. Details of the complaint, such as the purpose of the complaint, the issue to be addressed, the website or name of the individual/entity being complained about, and the incurred damages. Relevant documents or information, such as transaction records, product/service purchase details, etc. 1212 ETDA may need to contact the complainant for additional information to facilitate coordination and further proceedings.

Personal Data Protection

The information received from this complaint is in accordance with the Personal Data Protection Policy of 1212 ETDA.